Returns & Exchanges
At Orlydryfruits, we prioritize the freshness and quality of our premium nuts and dried fruits. If your order arrives damaged or incorrect, we offer a hassle-free return policy within 48 hours of delivery to ensure your complete satisfaction.
Initiate Request
Contact our support team via email or phone within 48 hours of receiving your package, providing your order number and clear photos of the product and packaging.
Quality Inspection
Our quality assurance team will review your request to verify claims of damage, spoilage, or incorrect items to approve the return eligibility.
Package Collection
Once approved, keep the items in their original packaging; we will arrange for a courier to pick up the shipment from your delivery address at no additional cost.
Refund or Replacement
After the returned items reach our facility, we will immediately process a full refund to your original payment method or dispatch a fresh replacement package.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing